The global consumer electronics brand is offering free inspection and cleaning for damaged LG products
PETALING JAYA, 11 January 2021: Striving to be the helping hand that reaches out to communities in their time of need, LG Electronics Malaysia rolled out the Love ❤ Care Hand in Hand
initiative to help customers who are affected by the recent flood. LG is providing free product inspection and cleaning services for its products[1] that are damaged due to the floods as home appliances are essential to one’s everyday life when it comes to staying connected.
The ongoing floods has affected several states across Malaysia and has caused much upheaval and disrupted lives across communities. With such uncertainties, LG is committed to offering active support to people in need in this current situation. The free product inspection and cleaning services would allow families to save cost in an already difficult time while relieving stress for affected customers who are in the midst of rebuilding their homes.
Kim Kyutae, Managing Director of LG Electronics Malaysia said, “At LG, we believe that everyone deserves a lending hand. We have been committed to serving and spreading positivity to the community for a very long time and now, more than ever, we want to take care of our customers in any way we can through our initiative.”
From now until 28th February 2021, all LG customers residing in the following affected areas[2] are eligible to receive free inspection and cleaning on their LG products[3].
| Johor | Kelantan |
| Kota Tinggi Kluang Mersing Segamat Kulai Batu Pahat Johor Bharu Pontian | Gua Musang Kuala Krai Jeli Tanah Merah Pasir Mas |
| Terengganu | Pahang |
| Kemaman Dungun Hulu Terengganu Besut | Kuantan Maran Lipis Jerantut Raub Temerloh Rompin Pekan Bentong Bera |
| Product | Remarks |
| Carry In Products | |
| Vacuum Cleaner | |
| TV | Below 32-inch |
| Monitor | Below 32-inch |
| Home audio | |
| In Home Products | |
| TV | Above 32-inch |
| Monitor | Above 32-inch |
| Washing machine | |
| Refrigerator | |
| Air conditioner |
Customers with damaged LG products (which is either unrepairable or they opt not to repair) can also choose to purchase brand-new LG products at selected East Coast and Johor LG Brand Shops, where they will stand a chance to receive instant cash rebate up to RM600[4].
| Region | Authorised Dealer | Outlet |
| East Coast | Emart (Darson Electronics Sdn Bhd) | Kuantan |
| Emart (Darson Electronics Sdn Bhd) | Kota Bharu | |
| G-Orange Homemart Sdn Bhd | Jalan Kuala Krai | |
| G-Orange Homemart Sdn Bhd | Gong Badak | |
| Seng Huat Electrical & Home Appliances Sdn Bhd | Kuala Terengganu | |
| Johor | Emart (Darson Electronics Sdn Bhd) | Nusa Bestari |
| Emart (Darson Electronics Sdn Bhd) | Plentong | |
| Electrolead Sdn Bhd | Kluang | |
| Khin Guan Corporation Sdn Bhd | Mutiara Rini | |
| Lionmas Furnishers (M) Sdn Bhd | Plaza Pelangi | |
| Lionmas Furnishers (M) Sdn Bhd | Batu Pahat | |
| Lionmas Furnishers (M) Sdn Bhd | Tuta | |
| Seng Electric Sales & Service Sdn Bhd | Mount Austin | |
| SS Audio Sdn Bhd | Permas Jaya | |
| TanRadio.com Sdn Bhd | Kota Tinggi |
For further information about this initiative, please visit https://www.lg.com/my.
[1] Selected products only.
[2] Other areas affected by the flood in the listed area may be informed by LG from time to time.
[3] Subject to authorised personnel’s availability.
[4] Subject to minimum spending of RM1,000.
