KUALA LUMPUR, 30 December 2020 – The year 2020 has been filled with great challenges and lessons. The new normal has had us physically distancing, but not socially nevertheless. This year, we saw our foodpanda delivery partners take on the frontliner role, presenting us with the opportunity to deliver joy in ways more unique than ever.
2020 has also been monumental for many of us as we had to work harder than ever before to satisfy Malaysia’s cravings one order at a time. Let’s take a look at some of our interesting launches, activities and exciting achievements for 2020.
- Crowning Our Most Popular on the foodpanda App – Roti Canai and Milo
For the most part of 2020, being in such turbulent times also means supporting local businesses, helping small enterprises and exploring one’s own backyard. And with that, we are proud to crown Roti Canai as the most popular local Malaysian dish with over 1.4 million pieces ordered on foodpanda. Roti Canai remains a staple for food lovers, followed closely by Roti Telur next on the list.
Be it iced, hot or even Milo Dinosaur, Milo was the most popular drink with over 61 thousand litres delivered by foodpanda.
Needless to say, we Malaysians love our Roti Canai and Milo combination so much that even when staying home, we HAVE to have it!
- We launched foodpanda shops!
Earlier this year, foodpanda launched an on-demand delivery service, foodpanda shops – offering daily essentials and groceries from over 3,500 vendors nationwide with a delivery guarantee of 30 minutes!
foodpanda shops let you order a vast variety of goods. Some of our most popular product categories are Beverages, Snacks, Fresh Foods, Frozen Foods and Personal Care products with the most popular vendors on foodpanda shops being Tesco, 7 Eleven, FamilyMart, Marks & Spencer, Lulu Hypermarket, Watsons, Shell Select, and Petron.
- pandamart is now LIVE in Malaysia!
In early December, we delved deeper into foodpanda shops to bring you pandamart – an on-demand delivery service for groceries, household essentials, beauty products, fresh produce and even over-the-counter medication delivered directly from our own storage facilities!
pandamart stands out by “making it snappy” when it comes to delivering your goods. With 25 (and increasing) dark store locations, pandamart allows you to receive your items under 20 minutes!
Making breakfast and just realised you ran out of eggs for your soft boiled eggs to go with your Milo and Roti Canai? No problem! foodpanda can bring you your eggs before you’re done setting the table.
In fact, eggs are one of the top 10 most ordered items on foodpanda shops! Some of our most ordered items also include Mineral Water, Bread, Buns and Rolls and Ice Cream to name a few.
- We expanded our menu and forged new partnerships!
This year, not only have we expanded the services we provide, but also our service partners to ensure you get more choices for your best convenience!
Our first major retail partner in Malaysia, Tesco, has brought up to an additional 3,000 items ranging from fresh produce to groceries, to foodpanda users – consequently increasing accessibility of items to more users than before.
We also introduced cloud kitchen facilities for SMEs and MSMEs. Cloud kitchens are basically spaces built for food preparation and delivery without a physical storefront. There are no dine-in facilities and are set up specifically for takeaway or delivery only.
Earlier in December, we announced a series of new restaurant partners which we are confident will stimulate the taste buds of our customers, whatever their palette or whim :
- Jackson’s Fried Chicken
- Hot and juicy American style fried chicken made fresh to each order
- Hooked and Crooked
- The classic British Fish and Chips with different types of coated fried fish served with potatoes and amazing sauces
- Lunch Box
- All time Malaysian favourite dishes served right to customers’ doorsteps with neat and chic packaging
There are more choices constantly added onto the menu for each new customer from partner restaurants. Check them out on the foodpanda app and order today!
- We saved more than 51 million sets of plastic cutlery!
Thanks to our thoughtful users, we have managed to avoid giving out over 51 million sets of plastic cutlery!
Whenever you order from a restaurant on the foodpanda app, you are given a choice of whether or not to have plastic cutlery included.
We would like to thank our users for being mindful of our planet!
So that’s our top 5 moments of 2020!
What’s in store for us in 2021? foodpanda has great hopes for the year ahead. We have seen a lot of kindness and innovation unfold in 2020, and that has inspired us to keep moving forward and looking forward to 2021.
With great hopes for the year ahead and savory (maybe also sweet!) plans in the pipeline, we look forward to making more meaningful connections with our customers nationwide.
As we say, we aim to bring joy and happiness with everything we do, and we plan to continue doing that in 2021.