With just a tap, policyholders can access instant roadside assistance anytime, anywhere.
Picture this: You’re cruising down the highway with the windows down, singing along to your favourite tunes, when suddenly—bam! —a flat tire, a busted radiator, or an unexpected accident brings your journey to a stop. Luckily, Liberty General Insurance’s (Liberty) Digital Roadside Assistance (DRA) – through the Liberty, Kurnia, and AmAssurance’s One Touch app, is on your side.
With just a touch of a button, help is on the way—no hotline calls or long wait needed. Whether it’s a minor hiccup or a major inconvenience, the One Touch app ensures you’re never alone when car troubles strike.
Let’s break down exactly how Liberty’s digitalised service works so you can hit the road with confidence, knowing help is always within reach.
When the unexpected happens on the road, time is of the essence. Instead of scrambling to find a hotline, simply open the One Touch app and request assistance with a single tap. The app registers your location and connects you with the nearest available support.
Additionally, you could conduct remote vehicle inspections via video through the app—which leverages visual AI and human expertise—to help you make informed repair decisions on the spot.
Pro-Tip: Remember to enable your location services on your phone for faster assistance.
After initiating a request – whether it’s towing services or roadside assistance, the app provides real-time tracking of your assistance. You can monitor the progress of your request, including the estimated arrival time of the mechanic or tow truck driver, and their geolocation, and receive live status updates.
Real-time updates help eliminate the need for follow-up calls while reassuring you that help is on the way.
Pro-Tip: Keep your phone charged or carry a power bank to ensure you can track assistance updates without worry.
If your vehicle needs repairs, the app provides access to Liberty’s network of approved workshops. Through the app, you can easily locate nearby panel workshops to ensure your vehicle receives quality care—speeding up the repair process.
Pro-Tip: Take clear photos of any damage as soon as possible! They can help speed up the claims and repair process.
It’s not just when you’re waiting for help on the side of the road—the One Touch app’s DRA keeps you updated with notifications throughout the repair process. From the acknowledgment of the claim, inspections, and approvals to the delivery of the vehicle, it ensures you stay informed. It will also send alerts for each activity and provide updates on the repair status.
Pro-Tip: The DRA lets you share details with your loved ones. Keep them in the loop by sharing important updates for extra peace of mind.
From AI assistance to real-time tracking, Liberty’s DRA, accessible through the One Touch app is redefining accident management for Malaysians. Designed for seamless, swift, and convenient support on the go, ensuring that help is always within reach when you need it most.
The Liberty, Kurnia, and AmAssurance’s One Touch app are available to all Liberty policyholders. Download the app from the App Store or Google Play today to experience hassle-free roadside assistance whenever you need it.
For more information about Liberty General Insurance, visit www.libertyinsurance.com.my.
